Blog - Page 3 of 5 - OCTOPUS PMS

DANHOSTEL

I løbet af efteråret 2019 skiftede vi 31 Danhostels over til OCTOPUS. Det, der i sådan en proces, kan virke uoverskueligt, sørgede OCTOPUS for at gøre overskueligt, både for vores 31 Danhostels – men også for hovedkontoret, som sidder med alle integrationerne fra bookingsystemerne til statistiksystemer, CRM, CMS og Rating system.

De har den bedste support med dygtige og tålmodige medarbejdere – som altid står klar til at hjælpe, hvis man er gået i stå med systemet eller har behov for at justere opsætningen.

Online og Marketingchef hos Danhostel, Anette Brylov Hansen

TAK

Tak til alle vores kunder for støtten – og ikke mindst feedback i form af fx disse anbefalinger.
Dem er vi både glade for og utrolig stolte af.

11Mar

By Signe Johannesenin Anmeldelse

ST. BINDERUP KRO

Vi har valgt OCTOPUS som samarbejdspartner, fordi OCTOPUS er uden binding, prisvenligt, nemt og overskueligt for vores personale at betjene – også for reservetjenerne, fleksibelt at arbejde i, automatisk opdateret på alle bookingportalerne, såsom booking.com, Expedia.com etc. – takket være den smarte ChannelManager, nemt tilgængeligt online med egen bookingsoftware på både hotel- og restaurantniveau samt har fokuseret på at yde den bedste support

Ejer af St. Binderup Kro, Hans Ravn

TAK

Tak til alle vores kunder for støtten – og ikke mindst feedback i form af fx disse anbefalinger.
Dem er vi både glade for og utrolig stolte af.

11Mar

By Signe Johannesenin Anmeldelse

GODSTEDLUND B&B

Det bedste der skete for os i 2017 var, at vi fandt OCTOPUS. Verdens bedste og mest brugervenlige system at arbejde med. Slut med at holde øje med hvor mange hotelværelser, der er tilbage samt at flytte rundt på dem imellem bookingplatformene.

Et let overblik med rengøring af værelser og et godt kasseapparat, der er integreret sammen med e-conomic. Nu har vi tid til det, vi brænder for, nemlig vores gæster. Vi kan på det varmeste anbefale OCTOPUS.

Ejere af Godstedlund B&B, Esbern Juhl & Thomas Havskjær

TAK

Tak til alle vores kunder for støtten – og ikke mindst feedback i form af fx disse anbefalinger.
Dem er vi både glade for og utrolig stolte af.

23Feb

By Signe Johannesenin Anmeldelse

FEMMASTEREN

Jeg var ikke tvivl om at skippe mit tidligere system, og i stedet få OCTOPUS, da jeg fandt det på nettet. Og det kunne kun blive godt, når direktøren selv var både hotelejer og IT-udvikler.

OCTOPUS er meget fleksibelt og nemt at bruge. Jeg har mere tid og ro til mine gæster. Jeg har været med næsten fra starten, og jeg er meget positiv over den udvikling, som virksomheden er igennem. Det er også til gavn for mig og Femmasteren.

Supporten er altid hjælpsom og venlig. Den største gave ved OCTOPUS har været den lille knap, som hedder ’Indberetning til Danmarks Statistik’; for hvor det før kunne tage timer at finde ud af sammentællingen, tager det nu kun 10 sekunder at indberette.

Ulla Nørgaard, Ejer af Femmasteren

TAK

Tak til alle vores kunder for støtten – og ikke mindst feedback i form af fx disse anbefalinger. Dem er vi både glade for og utrolig stolte af.

09Nov

By Signe Johannesenin Innovation

OCTOPUS on the future of the hotel experience

OCTOPUS on the future of the hotel experience:

The receptionless hotel.

As technology constantly evolves, we also see that traditional business models and service industries are changing. One example of this development is in the hotel industry, where new technologies and innovative approaches challenge the conventional perceptions of what a hotel stay entails.

An exciting concept that is gaining increasing popularity is the receptionless hotel.

Automation and efficiency
Running a receptionless hotel does not mean that there is no form of service or staff available. Instead, technology is used to minimize the need for manual work by the staff, which can easily be handled automatically through digital systems – this gives the staff time to provide better personalized service as well as time for other tasks.

One key component of this concept is the use of electronic locks that can be opened with a PIN code instead of a traditional key or card. This technology gives guests access to their rooms without the need for physical key handover or contact with a receptionist.

Prepayment provides security and freedom A central idea in the receptionless hotel concept is prepayment. Guests pay for their stay online in advance, just as they do with other online purchases. This has several advantages – the reception does not need to spend time handling payments, and the guests experience a sense of control and flexibility. They know that their stay is already paid for, which eliminates concerns such as queues and unnecessary time spent on check-in and check-out.

Direct access with personal PIN code
On the day of check-in, guests receive a PIN code that gives them access to the hotel's entrances as well as their room for the period they have booked. This means that guests do not have to contact a receptionist to get keys.

The first time guests use the PIN code on their room door, they are automatically checked into the OCTOPUS system. This creates a simple and self-service experience for the guests, who can arrive at the hotel at any time – for example, late at night.

No hassle and waiting at the reception
Because the stay is already paid for, guests do not need to worry about standing in line at the reception to settle the bill. When they leave their room in the morning and use their PIN code, the electronic lock will automatically update the OCTOPUS system with the status that the guest has checked out and will not return. This efficient process saves time for both guests and especially the cleaning staff, who can immediately begin preparing available rooms.

Restaurant and payment options
Although the hotel is receptionless, guests are still able to use the hotel's facilities, including the restaurant. Payment in the restaurant can be made using a credit card or cash, which gives guests the freedom to choose their payment method.

Conclusion The receptionless hotel concept demonstrates how technology and automation can change the way we experience hotel stays. Although there is still a need for staff to maintain the property and assist guests when necessary, this approach eliminates unnecessary contacts and makes the entire experience more efficient and seamless. For both guests and the hotel industry, the receptionless hotel may prove to be an innovative way to adapt to today’s technological developments and increase customer satisfaction.

It is an exciting step towards the future of the hotel experience, one that we at OCTOPUS already have extensive experience with. We are constantly developing new automations and digitizing in several hotels – to leverage the staff's qualifications and give them time to serve the guests as well as handle ad hoc tasks more quickly.

13Apr

By Signe Johannesenin Innovation

Create personalized guest discounts

When the big parties come along, you must be ready.

With OCTOPUS, you can easily set up a guest discount, where you can pre-reserve a specified number of rooms for selected guests.

Do you already have OCTOPUS?
Click on the menu in the top right corner > Guests > Guest discounts.

Examples where a direct allocation of rooms can be an advantage:

Wedding
The guests have received an OCTOPUS link through the couple's invitation, where they can book their stay themselves.

St. John's, Valentine's, etc.
Perhaps you have a restaurant where you offer a delicious wine menu for the evening dinner. In advance, guests can book a stay that is offered exclusively to dining restaurant guests. For example, at a specific price, because you have offered a package deal and they thereby receive a discount on their subsequent stay.

Conference and courses
Here, it's often a first-come, first-served basis. To ensure that there is space for a specific number of participants, you can reserve directly in the OCTOPUS system. This way, event organizers can guarantee rooms – and thereby recommend accommodation